A new analysis by Broadband Genie highlights that broadband subscribers in Scotland endure the highest rate of service outages in the UK. The study examined 3,200 subscriber contracts nationwide, focusing on outages lasting more than 48 hours relative to the amount spent on service.
Outage Rates by Region
According to the findings, users in Scotland face an average of 0.67 outages for every £100 ($134) spent on broadband, significantly higher than the national average. In comparison, subscribers in Yorkshire and the Humber experience only 0.15 outages per £100.
City-Specific Data
The report also includes a city-specific breakdown, revealing that Glasgow residents are the most affected, with 0.94 outages per £100. Other cities with high outage rates include Belfast at 0.57 and London at 0.53. Conversely, Gloucester boasts the lowest rate, with just 0.02 outages for every £100 spent.
Provider Reliability Rankings
Broadband Genie has compiled a reliability ranking of service providers based on outage frequency. Cuckoo Broadband ranks as the least reliable, with 1.48 outages per £100, while BT emerges as the most reliable provider, experiencing only 0.17 outages per £100. Other providers like TalkTalk, Plusnet, and Virgin Media follow in the rankings, with varying outage rates.
Compensation Schemes and Consumer Advice
The study also references an Ofcom-regulated automatic compensation scheme, which entitles broadband and landline customers to compensation after two full working days of service disruption. Customers receive £9.98 ($13.41) for each additional day the service remains down. Alex Tofts, Broadband Genie’s expert, emphasizes the importance of checking provider reliability and ensuring participation in the compensation scheme.
This article was produced by NeonPulse.today using human and AI-assisted editorial processes, based on publicly available information. Content may be edited for clarity and style.
