The UK’s telecom regulator, Ofcom, has released its Q3 2025 report, revealing that EE, TalkTalk, and Vodafone are generating the highest number of customer complaints per 100,000 customers. This data reflects complaints received from July to September 2025.
Broadband Complaints Overview
In the fixed broadband category, all three companies recorded 10 complaints per 100,000 customers. BT and Virgin Media followed closely with 9 and 7 complaints, respectively, while Plusnet had the fewest at 4. The primary issues reported were related to faults, service quality, and provisioning.
Landline and Mobile Complaints
For landline services, TalkTalk again led with 7 complaints per 100,000 customers, with EE at 6. Other providers, including BT, NOW Broadband, and Plusnet, each received 5 complaints. In the pay-monthly mobile sector, Sky Mobile had the highest complaint rate at 3 per 100,000, while the average was 2. Complaints in this sector often pertained to the handling of customer issues and service faults.
Pay TV Services
In the pay TV category, EE again topped the list with 6 complaints per 100,000 customers, followed by Virgin Media at 5, Sky at 3, and TalkTalk at 2. Customer dissatisfaction was primarily linked to complaint handling and the process of switching providers.
Trends in Customer Complaints
Ofcom noted a significant decline in overall complaint rates over the past 15 years. In 2011, complaints for broadband and landlines were at least 40 and 38 per 100,000, respectively. Pay-monthly mobile complaints peaked at 19 per 100,000 in Q4 2011 but have since decreased. The report includes interactive charts for users to explore historical complaint data by sector and provider, along with underlying data available in CSV format for further analysis.
This article was produced by NeonPulse.today using human and AI-assisted editorial processes, based on publicly available information. Content may be edited for clarity and style.
