T-Mobile Transitioning Legacy Plan Customers to New Plans
T-Mobile is automatically upgrading customers on legacy phone plans to newer options, which may result in increased monthly bills.
Tag customer service
Intercom Rebrands as Fin: A Strategic Shift in Identity
Intercom has officially rebranded itself as Fin, marking a significant shift in its corporate identity while retaining the Intercom name for its customer service software.
Netomi Secures $110 Million in Funding, Reinforcing AI’s Role in Customer Service
Netomi, a San Francisco-based startup specializing in AI for enterprise customer service, has raised $110 million in funding led by Accenture Ventures, with significant participation from Adobe Ventures and others. This investment highlights a strategic shift in enterprise AI, focusing on practical applications in complex business environments.
Ofcom Reports High Complaint Rates for EE, TalkTalk, and Vodafone
The UK's telecom regulator, Ofcom, has highlighted EE, TalkTalk, and Vodafone as the top sources of customer complaints in its latest quarterly report.
Verizon May Eliminate 35-Day Wait for Unlocking Paid-Off Phones
Verizon is considering changes to its device unlocking policy, potentially removing the 35-day wait for unlocking phones after installment plans are paid off.
AI Enhancements in Call Centers: Empowering Agents Rather Than Replacing Them
UJET's CEO emphasizes that AI will transform call center operations, enhancing agent capabilities rather than eliminating jobs.
Voice AI: Transforming Communications Technology Landscape
As Voice AI technology continues to evolve, it's set to redefine how we interact with machines and each other, heralding a new era in communication.
