Verizon has recently updated its device unlocking policy, imposing a new 35-day waiting period for customers who wish to unlock their fully paid-off phones. This change affects postpaid customers who pay off their device installment plans through the Verizon app, online, or over the phone.
New Policy Details
Previously, the 35-day delay was only applicable when customers used a Verizon gift card to pay off their device. Now, any online or app payment also triggers this waiting period. To obtain an immediate unlock, customers must pay off their device at a Verizon corporate store.
Implications for Customers
The change means that even if a customer has been using their device for an extended period, such as 18 months into a 36-month installment plan, they will still face the 35-day delay if they opt for online or app payments. A Verizon spokesperson indicated that customers who meet the criteria for a quick unlock will typically receive it within 24 hours, but the 35-day delay applies to payments made through non-secure methods.
Corporate Store Requirement
To avoid the waiting period, customers must visit a Verizon corporate store, which represents a significant inconvenience given that these locations account for only about 20 percent of Verizon’s retail outlets. Payments made at Verizon Authorized Retailers do not qualify for immediate unlocks.
Consumer Advocacy Concerns
Consumer advocacy groups have raised concerns about the lack of transparency regarding the retroactive application of this policy. John Bergmayer, legal director of Public Knowledge, criticized Verizon for not offering immediate unlocks for online payments, which are common and generally considered secure. He also highlighted that customers should benefit from the policy in place at the time of their purchase.
The new policy comes in the wake of regulatory changes from the Federal Communications Commission (FCC), which previously mandated automatic unlocks after 60 days. While Verizon is still honoring these terms for devices purchased before January 27, the recent policy shift raises questions about customer rights and corporate practices in the telecom industry.
This article was produced by NeonPulse.today using human and AI-assisted editorial processes, based on publicly available information. Content may be edited for clarity and style.
