A California-based law firm, DK Law, has initiated legal action against the UK telecom and software company ConnexAI, alleging that the company sold software and AI systems that did not perform as promised. The firm claims that ConnexAI unlawfully renewed their contract after being informed of their intention not to continue.
Allegations of Software Failures
In a court filing from April 2026, DK Law asserts that ConnexAI’s offerings, including a telephone system and AI software, failed to deliver the promised functionalities. The firm claims that the software did not integrate effectively with SMS and WhatsApp, and that the AI transcription features were inaccurate, particularly in Spanish. The complaint details frequent system outages, misrouted calls, and unreliable performance, which were reported to ConnexAI’s support team.
Contractual Dispute and Legal Proceedings
DK Law’s complaint follows a separate legal action initiated by ConnexAI in March 2026, in which the company accused the law firm of breaching their contract by failing to pay invoices. ConnexAI’s general manager for North America, Dan Richardson, stated that the allegations from DK Law are rejected and characterized as part of a broader dispute.
Claims of Unlawful Contract Renewal
DK Law contends that ConnexAI continued to send invoices after the contract expiration in October 2025, despite notifying the vendor of their decision not to renew. The law firm argues that ConnexAI’s claim of an automatic contract renewal is not compliant with New York State law, which requires written notice for such renewals. DK Law is seeking restitution and damages in the California court.
Current Status of the Legal Cases
The legal battles are ongoing, with the California court having recently stayed DK Law’s claim pending the outcome of the New York case. The situation remains fluid as both parties prepare for further legal proceedings.
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