The UK’s Government Digital Service (GDS) has officially replaced Stripe with the Dutch payment provider Adyen for processing payments through its GOV.UK Pay service. This transition aims to enhance payment options for local authorities, police forces, and armed forces units.
Contract Details and Scope
Under a three-year contract valued at up to £25.3 million, Adyen will manage card payments and introduce new ‘pay by bank’ services. This contract encompasses approximately 17 percent of all payments processed through GOV.UK Pay, yet it will serve over 70 percent of the organizations utilizing the service. Notably, this arrangement allows organizations to start accepting payments within one working day.
Migration and User Experience
GDS plans to migrate around 1,000 services to Adyen, ensuring a seamless transition for users. Alan Maddrell, a senior content designer for GDS, stated in a blog post that the migration will be straightforward and compliant with Know Your Customer regulations, which are designed to protect against fraud. He emphasized that users will not experience any noticeable changes in functionality during this transition.
New Payment Options
The switch to Adyen will introduce the ‘pay by bank’ option, allowing users to transfer funds directly between bank accounts via open banking services, eliminating the need for credit card details. This development is expected to streamline the payment process for users engaging with public services.
Continued Use of WorldPay
Despite this shift, GDS will maintain its partnership with WorldPay for processing payments related to central government, linked organizations, and NHS bodies. This dual approach indicates a strategic effort to diversify payment processing capabilities across different sectors of public service.
Since its inception in 2016, GOV.UK Pay has facilitated 137.5 million transactions, amounting to approximately £9.2 billion. The service currently supports 1,718 services, including those for local governments and police forces, catering to a wide range of organizations.
This article was produced by NeonPulse.today using human and AI-assisted editorial processes, based on publicly available information. Content may be edited for clarity and style.
