The company behind the disk space analyzer TreeSize, JAM Software, has recently made changes to its support policy that have frustrated many users. Effective immediately, support and updates for perpetual licenses will not be renewed beyond their maintenance period unless customers opt for a subscription.
This shift comes as JAM Software transitions most TreeSize editions to a subscription model, having already implemented this change for most of its offerings since 2025. Currently, perpetual licenses are available only for personal use, which includes 12 months of updates, support, and access to older versions, along with an option to extend the support period.
Changes in Support Policy
As the maintenance periods for perpetual licenses expire, users are finding that extending support now typically requires a subscription. An email shared by a user on Reddit indicated that their support would end in September, after which they would lose access to updates and support, which are now exclusive to subscribers. JAM Software’s product manager, Hendrik Christ, stated that this change was necessary to ensure the long-term development and support of TreeSize, citing current economic conditions.
User Backlash and Concerns
One of the main points of contention is that JAM Software will not provide backup installation files or license keys to customers whose licenses are no longer supported. Users have expressed frustration over losing the ability to download installers for software they have already purchased. Christ explained that the company has not retained every installation file and key after the support period ends, as older versions may contain bugs or security vulnerabilities.
Subscription Model Justification
Despite the backlash, JAM Software maintains that the subscription model is essential for ensuring a well-maintained product over the long term. Christ acknowledged that the transition has been frustrating for some customers, but emphasized that users still retain indefinite use of the software version they purchased. The company does offer a free version of TreeSize, though it lacks certain features and is not intended for business use.
This situation reflects a broader trend in the software industry, where vendors are increasingly moving toward subscription models to secure predictable revenue streams. JAM Software aims to meet its standards and responsibilities to business customers by adopting this approach.
This article was produced by NeonPulse.today using human and AI-assisted editorial processes, based on publicly available information. Content may be edited for clarity and style.
