A university student in the US has found himself locked out of his iPhone following an update to Apple’s iOS, which removed a character from the Czech keyboard. The student, Connor Byrne, 21, utilized an alphanumeric passcode for security, but after upgrading from iOS 18 to iOS 26.4 on April 5, he lost the ability to enter his passcode.
The character in question is the caron or háček (ˇ), which was available in iOS 18 but has since been removed from the lock-screen keyboard. This change has left Byrne without access to his device, which, despite its age and damaged screen, contains sentimental photos that he has not backed up to iCloud.
Locked Out and Seeking Solutions
Apple support has indicated that restoring the device is the only way to regain access, but this would erase the valuable files. Byrne expressed disappointment, stating, “The phone’s very cracked, so, at this point, the photos contained in it are more valuable than the ability to use the phone itself.” He had hoped that the upcoming update, 26.4.1, would resolve the issue, but it did not provide a fix.
Testing Reveals Broader Issues
During in-house testing, it was confirmed that while the háček remains on the Czech keyboard, users can no longer input it as part of a custom alphanumeric passcode. The keyboard’s animation and sound effects function normally, but the character itself fails to register. This issue appears to affect other users as well, suggesting a systemic problem with the update.
Attempts to Bypass the Problem
Byrne has attempted various methods to input the háček, including long-pressing keys and researching downgrading to an earlier iOS version, but none have been successful. He also visited an Apple Genius Bar, where no viable solutions were provided. The staff even began restoring his phone without his consent, further complicating the situation.
Security Concerns and Future Implications
Byrne’s reliance on an alphanumeric passcode stems from his concerns about the security of biometric options like Face ID, especially in situations where someone might have control over both him and the device. This incident raises questions about the implications of software updates on user access and data security, particularly for those using special characters in their passcodes.
Despite multiple attempts to reach Apple for comment, the company has not responded to inquiries regarding this issue.
This article was produced by NeonPulse.today using human and AI-assisted editorial processes, based on publicly available information. Content may be edited for clarity and style.
